FULL-TIME PROPERTY MANAGEMENT

• Prepare contract between MBRR/WHRR and Property Owner
• Advertise in local newspaper; distribute flyers from each of our offices and advertise on our company web sites.
• Meet prospective tenant to show property.
• Run credit and background checks on all applicants (this includes work history and residential history)
• Arrange for property to be clean and ready for new tenant’s arrival.
• Prepare contract between MBRR/WHRR and Tenant.
• Collect deposits and rents and deposit into Trust Account
• Maintain income and expense records for owner, distribute monthly funds and reports (ACH Direct Deposit available)
• Perform Bi-Annual inspections of properties as needed
• Retain the service of vendors for repairs and cleaning (Vendor list on file)
• 24/7 access to our emergency number
• Pay any or all expenses for property (including mortgage, insurance, taxes, utilities, etc.)
• Perform move in and move out walk through with Tenants
• Serve tenants with notices as needed (30 day, 3 day, change of tenancy, etc.)
• Provide owner with information for evictions to pursue legal counsel. (MBRR/WHRR dose not perform evictions but will cooperate in assisting Owner)
• Provide Owner with Year End Income & Expense reports and 1099’s.

TENANT PLACEMENT

• Advertise same as Full-Time Management
• Once tenant has been placed Property Owner will handle month-to-month management of property
• MBRR/WHRR will collect first months rent and deposit and forward all funds to owner within 14 days of tenant placement
• A walk through will be performed with incoming tenant (move out walk through will be between Owner and Tenant)

VACATION RENTAL MANAGEMENT

• MBRR/WHRR will glad to meet with owner’s to view their vacation home and talk about what the owner wants for this home.

• MBRR/WHRRadvertises all vacation rentals on the following web sites:
  • MorroBayRealtyRentals (no charge to owner)
  • ZZ Star (no charge to owner)
  • VRBO (annual fee paid by owner)
  • Or any other vacation rental web site chosen by owner (paid by owner)

(MBRR/WHRR creates and maintains all advertising for the owner with owner’s permission.)

• MBRR/WHRR disburses flyers from the office and post each vacation rental in the window located in the front of the office.
• Vacation rentals can be rented out Nightly, Weekly or Monthly (2-night minimum)
• MBRR/WHRR will take reservations for all bookings and contact Owner with dates to confirm the reservation (owners are required to contact MBRR/WHRR to reserve the home for their vacation needs)
• After initial contact with the tenant, MBRR/WHRR will send out a contract to the tenant for signature and payment. Theses contracts will include an addendum (Tenant’s Responsibilities/Check in and out), Credit Card Authorization Form, Identification Information form and Lock Box Instructions.
• Once a reservation has been made and approved by the owner we enter onto rental calendar (from chosen web site)
• Tenants are charged for the following:
  • Rent
  • Non-Refundable Cleaning Deposit (each home has a set price)               
  • Booking Fee $50 (paid to MBRR)
  • Occupancy Tax (MB=10%/Cayucos=9%/Atascadero=10%, charged on rent only)
  • Deposit (if paying by check tenant pays, by credit card Authorization only)
• Owner pays the following:     
  • Management Fee (based on contract)
  • Annual Vacation Rental Business tax (currently $116)
  • Seasonal Cleaning (carpets, windows etc.)
  • Utilities, Repairs, etc.
• MBRR/WHRR will check the units prior to tenant arrival for cleanliness
• Once the tenants have left the unit, cleaners will come in to clean within 48 hours
  • Full cleaning of house
  • Linens and towels washed and placed back on beds and towels folded
  • Trash removed
  • Report any damage or missing items noted by the cleaners
• 
• MBRR/WHRR will pay all bills associated with the vacation home approved by owner
• MBRR/WHRR will send owner funds with reports, monthly (ACH Deposits available)
• Owners will receive a year end report along with a 1099 in January of the following year for tax reporting purposes.
• MBRR/WHRR has an emergency number available to all tenants and owners which one of the staff can be reached at 24/7.